Volunteering at Twenty10 incorporating GLCSNSW
Volunteers are essential in supporting the work of the Twenty10 incorporating GLCSNSW. People volunteer here in a number of ways, with the majority of our volunteers working directly with clients (either in drop in, or social and support groups, or on phone support). We occasionally also have volunteers working in the office, helping at events or on other one-off projects.
Our volunteers mostly help out at our main premises in Chippendale, and sometimes at other locations including our Out West Group in Parramatta.
We generally ask volunteers to make a commitment of at least 4 hours once a month for a minimum of 12 months. Some programs have volunteering opportunities more frequent that this, and there is some flexibility in rostering shifts.
Working with young people (clients under 26)
The two key volunteer positions in this area are:
Drop In Volunteer
Groups Volunteers and Drop-In Volunteers both work directly alongside young people (although not in a therapeutic or counselling sense) either in our drop in space (week day afternoons) or through group activities (Saturday afternoons and sometimes weeknight evenings), supported by paid staff.
Our funding agreements stipulate that our volunteers need to be over the age of 26 for most of our programs working directly with young people. For all other volunteer positions, the minimum age for volunteers is 18.
Working with adults (clients over 18)
Our adult social and support groups utilise volunteers in two key roles:
Adult Group Host
Hosts work with our Social Saturdays group and may assist with other groups or activities on occasion.
Adult Group Facilitator
Group Facilitators work with one or more of our adult groups (Women's Coming Out Group, Talking It Out Men's Discussion Group, Social Saturdays) and may assist with other groups or activities on occasion.
Completion of the Adult Group Host or Groups Volunteer (young people) training is a prerequisite for anyone wishing to become an Adult Group Facilitator.
As our next Group Facilitator training will be a short course for people with prior experience working with groups, drawn from our pool of Adult Group Hosts and Groups Volunteers, preference will be given this round to applicants with prior group work experience.
As our adult groups are peer-based services, we do require that prospective group facilitators self-identify as being of diverse sexuality, sex or gender (e.g. gay, lesbian, bisexual, queer, same- or similar-sex attracted, transgender, gender queer, intersex or other similar identities).
Telephone Supporters (clients of all ages)
Our evening support lines are staffed by trained volunteers and provide short-term telephone support, information and referrals to people of diverse sexuality, sex or gender throughout NSW as well as their families and friends and the wider community.
Our Telephone Supporters are a diverse group and there is no particular "type" of person we are looking for, though qualifications and prior experience in the counselling or related fields may mean prospective volunteers can access our short training course option rather than the full basic counselling skills course.
Our next training course (to start mid-April) will be a short course, so in the current round we are specifically recruiting prospective Telephone Supporters who have existing qualifications and experience. We have not yet scheduled the next full basic counselling skills course for applicants without prior experience.
As our phone support lines are peer-based services, we do require that prospective telephone counsellors self-identify as being of diverse sexuality, sex or gender (e.g. gay, lesbian, bisexual, queer, same- or similar-sex attracted, transgender, gender queer, intersex or other similar identities).
The Twenty10 Board is made up of volunteers who contribute their time and skills to ensuring that the governance of Twenty10 incorporating GLCSNSW is sound and supporting the work of the staff. To express interest or learn more about the Board, please contact Fiona: firstname.lastname@example.org
Other volunteer roles
We are always keen to hear ideas from people about how they would like to contribute their skills in other ways too, so if you have a different area of expertise you think could be useful, please let us know.
Register Your Interest
If you would like to register your interest in being a volunteer, RSVP for an Info Night session or if you have further questions, please contact Fiona:
Phone: 02 8594 9550
We can add your name and email address to a confidential mailing list to send you details when the date for the next volunteer recruitment round has been set.
If you are looking to support Twenty10 incorporating GLCSNSW in the meantime, then check out our "support us" page for other ways of doing this: http://www.twenty10.org.au/about-twenty10/support-us
How are Volunteers Selected and Trained?
Our process for recruiting volunteers is that we hold a Volunteer Information Night to provide people with the answers to their questions about Twenty10 incorporating GLCSNSW, our services and volunteering opportunities.
The Information Night is an integral part of our selection process but it is obligation free - so you aren't committed to volunteer or attend training, nor is attendance at the Information Night a guarantee of an invitation into our volunteer program.
The aim of the evening is to provide you with information about volunteering opportunities at Twenty10, our training program, our services and an opportunity to ask any questions you may have, as well as a chance for us to meet all prospective volunteers in person and see you interact in a social setting.
Following the Information Night we will review all applications received, and select some applicants to be part of our volunteer training program.
We usually have more interest than we realistically take on so we need to limit our intake choosing those we feel will be the best fit for our clients and our organisation at the time of recruitment.
For those who are invited to join our volunteer training program, we provide an Intake Training Night. All our new volunteers, regardless of role, attend this training which ensures they are well informed of the values and practices of Twenty10 incorporating GLCSNSW so that we can all work together for the benefit of our clients.
To complete our induction process, there may be additional training for some positions (particularly for group facilitators or telephone supporters) and all inductees also shadow some of our experienced volunteers over a series of live shifts.
Those who are invited to join our Volunteer Training Program are also required to complete a Working With Children Check Volunteer Declaration and sign a Volunteer Agreement with Twenty10 incorporating GLCSNSW.
Those invited on to volunteer after completing the training stage also attend regular development and debrief sessions to maintain your skills, broaden your knowledge and gain peer support from other volunteers.
Where you'll find us
Address: Level 1, 45 Chippen Street, Chippendale
Fax: (02) 9698 3831
We acknowledge the Gadigal people of the Eora nation, who are the traditional owners of the land we work on.
Metro Support: 02 8594 9555
Twenty10 admin line: 02 8594 9550
GLCS NSW: Talking Helps
Lesbian Line: 02 8594 9595 (Mondays 5:30pm - 9:30pm)
Evening Phone Support line: 02 8594 9596 (daily 5:30pm - 9:30pm)
GLCS Admin line: 02 8594 9500