Get In Touch
Contact us in person, by phone, email, or via the contact form below
Level 1, 45 Chippen Street, Chippendale
Postal: PO Box 78, Strawberry Hills 2013
Fax: (02) 9698 3831
Metro Support: 02 8594 9555
Rural freecall: 1800 65 2010
Twenty10 admin line: 02 8594 9550
QLife Australia: telephone and webchat support (daily 3pm – midnight)
Freecall: 1800 184 527
Webchat: chat online
Stay in Touch on Social Media
Join our newsletter and check out our Facebook and Twitter pages to join the conversation.
The Twenty10 incorporating GLCS NSW office is open Monday to Friday between 10:00 am and 6:00pm (except public holidays). Many of our groups and events meet outside of these times.
QLife, our all ages telephone and webchat support service is open 3:00 pm – midnight every day of the year.
Our Chippendale office has two main entrances. The Chippen Street entrance is a level access way from the street leading into the elevator via the ground floor foyer. The lift is through two doors from street. The Meagher Street entrance (on the corner of Meagher and Chippen) is not accessible with stairs only.
If an event is happening at another location, please see our calendar or events section for accessibility information for that specific location.
Accessible gender neutral toilets are available at our Chippendale premises. If an event is happening at another location, please see our calendar or events section for accessibility information.
If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service.
The Translating and Interpreting Service (TIS National) provides access to phone and on-site interpreting services in over 150 languages.
We are committed to continuous improvement of our accessibility. If there is anything we could do better please do not hesitate to contact us below.
Compliments and Complaints
We encourage and welcome feedback on our work as we strive to continually improve it’s quality and positive impact.
To tell us what we are doing well or make a suggestion, please use the form below or call us on the numbers listed toward the top of this page.
To make a complaint, use the form below, it can be anonymous if you wish, or if you prefer you can send a letter by post, fax or call us, our contact details are listed toward the top of this page.
How we handle complaints
Your complaint will be handled by the Manager responsible for the particular program or service area about which you are complaining. We aim to handle all complaints promptly, usually within 7 working days of receiving a complaint. If we expect the process to take longer than 7 working days, we will let you know.
In handling and resolving your complaint, we will:
- Investigate the circumstances involved
- Provide reasons for any decisions made
- Ensure you are not disadvantaged through making a complaint
- Maintain the privacy and confidentiality of all everyone involved where practical and appropriate
What if I am not happy with how the complaint is handled?
If you are not happy with the outcome of your complaint or how the complaint was handled, you can escalate the complaint to an “appeal” which means the complaint is then reviewed by the Executive Director. If the complaint is regarding the Executive Director, it would be reviewed by the Co-Chairs of our Board of Governance.
To make an appeal, you would let the manager handling your complaint know by sending them a letter by post, fax or email, or by calling them (see our contact details above).
The Executive Director or Co-chairs will respond within 7 working days.
If you are dissatisfied with the outcome of the appeal, you may choose to take your complaint to the Ombudsman. An ombudsman is an independent person who can investigate and resolve disputes between people and government. It is a free service.
NSW Ombudsman www.ombo.nsw.gov.au
Phone: 02 9286 1000 (Sydney) or 1800 451 524 (Toll free outside of Sydney metro)
Can't get through?
In an emergency, call 000
Beyond Blue - 1300 224 636 Free, confidential and anonymous telephone and online support service for all ages.
Reach Out! is a web-based service that inspires young people to help themselves through tough times. They aim to improve your mental health and wellbeing.
Kids Help Line - 1800 55 1800 Free, confidential and anonymous, telephone and online counselling service specifically for young people (5-25 years).
Alcohol & Drug Info Service 02 9361 8000 or 1800 422 599 (regional callers) 24-hour advice, information and referrals.
Link2Home - 1800 152 152 Specialist homelessness services and accommodation assessment and referral. Operates 24/7.