Ask a question, make a referral and more. You can now order our resources (free) via our webshop.
We’ll get back to you within 3 working days (for example, if you contact us on a Thursday evening we might not get back to you until Tuesday).
If you prefer to speak to someone you can call our office using the number below.
For volunteer enquiries please see the Volunteering page.
To make a training booking please see the Training and Consulting page.
If you are a student completing an assignment, interested in a student placement, or would like us to assist with your research, please see the Students and Academics page.
How we handle complaints
Your complaint will be handled by the Manager responsible for the particular program or service area about which you are complaining. We aim to handle all complaints promptly, usually within 7 working days of receiving a complaint. If we expect the process to take longer than 7 working days, we will let you know.
In handling and resolving your complaint, we will:
- Investigate the circumstances involved
- Provide reasons for any decisions made
- Ensure you are not disadvantaged through making a complaint
- Maintain the privacy and confidentiality of all everyone involved where practical and appropriate
What if I am not happy with how the complaint is handled?
If you are not happy with the outcome of your complaint or how the complaint was handled, you can escalate the complaint to an “appeal” which means the complaint is then reviewed by the Executive Director. If the complaint is regarding the Executive Director, it would be reviewed by the Co-Chairs of our Board of Governance.
To make an appeal, you would let the manager handling your complaint know by sending them a letter by post, fax or email, or by calling them (see our contact details above).
The Executive Director or Co-chairs will respond within 7 working days.
If you are dissatisfied with the outcome of the appeal, you may choose to take your complaint to the Ombudsman. An ombudsman is an independent person who can investigate and resolve disputes between people and government. It is a free service.
NSW Ombudsman www.ombo.nsw.gov.au
Phone: 02 9286 1000 (Sydney) or 1800 451 524 (Toll free outside of Sydney metro)
Twenty10 inc GLCS NSW is located on Gadigal Land at 37 Shepherd St, Chippendale NSW 2008 (the corner of Rose St and Shepherd St).
Phone: 02 8594 9555
Our intake/support line is staffed 1-3PM weekdays (excluding public holidays) by our client services team. They can help with information about Twenty10 services including how to make an appointment or a referral, and they can also assist you with information and referrals to other services. Outside of these times, leave a message and one of the client services team will return your call within 24 business hours.
Fax: 02 9698 3831
The Twenty10 incorporating GLCS NSW office is open Monday to Friday between 9:30 am and 5:00 pm (except public holidays). Many of our groups and events meet outside of these times.
QLife, our all ages telephone and webchat support service is open 3:00 pm – midnight every day of the year.
QLife Australia: 1800 184 527 or webchat
The entrance to our Chippendale office is at 37 Shepherd St. The front door entrance has a small step and a sliding grille track. Press the intercom button for someone to let you in. There is then a 10 metre ramp to a landing, and then stairs to the upstairs and downstairs areas. The workshop space is wheelchair accessible through double doors. There is not an accessible toilet at this stage. If you need assistance please call 02 8594 9555 and we can come down to meet you. Here is our dedicated page for accessibility information.
If an event is happening at another location, please see our calendar or events section for accessibility information for that specific location.
The Translating and Interpreting Service (TIS National) provides access to phone and on-site interpreting services in over 150 languages.
If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service.
We are committed to continuous improvement of our accessibility. If there is anything we could do better please do not hesitate to contact us below.
Beyond Blue - 1300 224 636 Free, confidential and anonymous telephone and online support service for all ages.
Reach Out! is a web-based service that inspires young people to help themselves through tough times. They aim to improve your mental health and wellbeing.
Lifeline - 13 11 14 Free 24-hour telephone counselling service (not specifically LGBTIQA+).
Kids Help Line - 1800 55 1800 Free, confidential and anonymous, telephone and online counselling service specifically for young people (5-25 years).
Alcohol & Drug Info Service 02 9361 8000 or 1800 422 599 (regional callers) 24-hour advice, information and referrals.
Link2Home - 1800 152 152 Specialist homelessness services and accommodation assessment and referral. Operates 24/7.