Face to Face Volunteer Roles

Our programs are enriched by volunteers working alongside our clients

Face to Face Volunteer Roles 

Many of our volunteer roles are face to face, meaning they work alongside our clients either LGBTIQA young people or adults. They staff our helpline and webchat services, facilitate groups and assist staff in our youth programs.

Drop In Volunteerworking in our Drop In Centre (weekday afternoons) providing hospitality and social support to young people. Volunteers must be over 26.  

Groups Volunteer/Hostproviding hospitality and social support to clients who attend groups (usually Saturdays in Chippendale, and Wednesday evenings in Parramatta). Volunteers must be over 26 for groups specifically for young people, or over 18 for our other groups.

Group Facilitatorfacilitating social support groups for people over 18 (Women’s Coming Out Group, Men’s Talking It Out or Social Saturdays). Undertaking Groups Volunteer/Host or Drop In volunteering is a prerequisite for further training to become a Group Facilitator. Volunteers must be over 18. As these programs use a peer support model, we also require volunteers to identify as LGBTIQA+.

Face to face volunteering not for you? See our other volunteer opportunities or make a donation to help us continue our work.

Volunteer Requirements

Our Volunteer Requirements

Volunteer Requirements

Our volunteers mostly help out at our main premises in Chippendale, and sometimes at other locations including our Out West group in Parramatta.

  • We ask volunteers to commit at least 4 hours once a month for a minimum of 12 months. Some programs have volunteering opportunities more frequent than this, and there is some flexibility in rostering shifts. If a volunteer has not participated in any shifts or other activities for over 12 months, they may need to re-train or re-apply depending on circumstances.
  • You don't need any particular qualifications or experience to apply. Twenty10 incorporating GLCS NSW is an Equal Opportunity employer and encourages Aboriginal and Torres Strait Islander people, people of culturally and linguistically diverse backgrounds, as well as people of diverse sexualities, genders and/or intersex status to apply.
  • Identifying as LGBTIQA+  is a prerequisite for some volunteer roles including QLife Telephone Counsellor and Group Facilitator, but for all other roles it is not a requirement.
  • Programs working face to face with young people have a minimum age requirement of 26 years old, otherwise the minimum age is 18 years.
  • Those who are invited to join our Volunteer Training Program are also required to have or obtain a current NSW Working With Children Check clearance and sign a Volunteer Agreement with Twenty10 incorporating GLCS NSW.
Our Recruitment Process

Our Recruitment Process

At Twenty10 incorporating GLCS NSW we recruit all ongoing volunteer roles by holding interactive Volunteering Information Sessions at our Chippendale offices. We hold these one or two times each year, depending on our needs.

The Information Session is an integral part of our selection process but it is obligation free - so you aren't committed to volunteer or attend training, nor is your attendance a guarantee of an invitation to join our volunteer program.

The session provides an overview of our organisation and services, the different types of volunteer roles and opportunities, volunteer training program, and an opportunity to ask any questions you may have about volunteering here. It is also a chance for us to meet all prospective volunteers in person and see you interact in a social setting.

Our Selection Process

Our Selection Process

Following the Information Night we review all applications received, and select some applicants to be part of our volunteer training program. We usually have more interest than we realistically can take on so we limit our intake, choosing those we feel will be the best fit for our clients, programs and our organisation at the time of recruitment. This means that some applicants may not be offered positions in each round.

Those who are invited to join our Volunteer Training Program are also required to have or obtain a current NSW Working With Children Check clearance and sign a Volunteer Agreement with Twenty10 incorporating GLCS NSW.

Training and Assessment of Volunteers

Training and Assessment of Volunteers

New volunteers will complete face-to-face training and a series of live shifts where they shadow experienced volunteers. This is followed by an assessment process, to check in on understanding and fit within the organisation and specific volunteer role. After assessment, new volunteers are either invited through to regular shifts or offered additional support and information if not yet ready for ongoing volunteering.

Regardless of role, all new volunteers attend Intake Training, a 3-hour session which ensures they are well informed of the values and practices of Twenty10 incorporating GLCS NSW so that we can all work together for the benefit of our clients.

Some volunteer roles also require additional training sessions, such as telephone counselling (three-day course spread out over time) and group facilitation (one- or two- day course depending on group).  

Ongoing training is also offered to all volunteers through regular development and debrief sessions to maintain your skills, broaden your knowledge and gain peer support from other volunteers. All volunteers are also reviewed regularly as part of the support and supervision structures provided by staff.

Other ways to make a difference

LGBTIQA young person says thankyou to donors and supporters of Twenty10 inc. GLCS NSW.

Make a Donation

By donating, you can be confident that your money will be used to directly improve the lives of vulnerable or marginalised LGBTIQA+ people.

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Easy Fundraising Ideas

Whether fundraising by yourself or with friends, at school or at work, you can make a difference. It’s fun and effective.

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Leave a Gift in Your Will 

Help us fulfill our vision and create opportunities for future generations by leaving a bequest in your will.

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