Our Commitment to Diversity

Affirmed, Secure, Healthy and Connected

Our Commitment to Diversity

At Twenty10 incorporating GLCS NSW we have a commitment to diversity and that is reflected in our vision for the world around us.

We have a vision of a world where people of all sexualities, genders and intersex status are Affirmed, Secure, Healthy and Connected living in a society without oppression, persecution or violence.

We are committed to make that vision a reality and in order to do that, we need to make sure that we recognise the diversity of the needs and experiences of everyone who reaches out online, on the phone or walks through our doors.

We draw on more than forty years of knowledge and experience to ensure our services are accessible to people of diverse identities and to build the capacity of service provides to better meet the needs of LGBTIQA+ people.

At Twenty10, we believe that

  • everyone has the right to be safe and feel safe.
  • gender, sexuality and intersex status are complex concepts that are often oversimplified, conflated and misunderstood.
  • every person’s gender, sexuality, body and relationships have inherent value and dignity.
  • everyone has the right to identify and describe their relationships, body, sexual orientation, gender identity, and intersex status as they choose.

Our service users and our communities are resilient and inherently strong.
People in our communities are resilient and inherently strong.

Our Way of Working


This means that we work to empower the people within our communities to take control of their own lives in a safe, affirming space. It means that someone seeking our support is the person choosing the kind of support they want or need.


We know that people in our communities are resilient and inherently strong. We all have strengths even if sometimes we overlook them, forget them or listen to others who think our lives don’t matter as much as theirs. We work to remind our communities that we are all important, strong and worth celebrating.


Our work draws from our 40 year history along with the latest knowledge and better practice principles from peer-reviewed research.

Constant Improvement

Our work and the values behind it are reviewed continuously within a culture of ongoing improvement. New knowledge and awareness is discovered every week. We welcome your feedback as an opportunity to reflect and evaluate.

Intersectionality and Social Justice

Twenty10 is committed to improving the social justice in our communities.

We recognise that people’s relationships, bodies, sexual orientations and gender identities are all part of larger social systems. They intersect with many other aspects of identity such as age, homelessness, ability, socio-economic status, geographic location, cultural and religious affiliation, Aboriginal and Torres Strait Islander background, HIV status and more.

Some groups in our society are rewarded and privileged while others are marginalised and oppressed. People who may be LGBTIQA+ often face considerable oppression by mainstream society. In rural communities, this oppression is made worse due to isolation and fewer inclusive services. This is why we partner with QLife to provide telephone and web-based counselling to people in remote areas.

The types of oppression that we deal with directly – heterosexism, homophobia, biphobia, transphobia, and intersexphobia – exist in conjunction with other types of oppression, such as racism, ableism, sexism, classism and poverty. The interconnected nature of oppression is called intersectionality. It means that we cannot easily separate all the different factors that might affect the individuals in our communities. For example, a white, cisgender gay man will have different experiences and needs than an Aboriginal, transfeminine queer person.

Human rights are the rights that belong to everyone. Social justice is the pursuit of equal rights and equal opportunity for everyone in our community. Social justice seeks to redress the impact that social and economic inequalities have on both the people experiencing it and the wider community.

Service users at Mardi Gras reflect that Twenty10 is committed to improving the social justice in our communities.
Human rights are the rights that belong to everyone.

The diversity of our service users is reflected in the language we use when describing our communities.
The words we choose to use or not use can include or exclude people

LGBTIQA+, Diversity and the Language We Use

Words are powerful. The words we choose to use or not use can include or exclude people, sometimes without our even realising it.

It is a challenge to find language that is inclusive and respectful of the diversity in the communities with which we work.

Australian Governments currently use LGBTI when referring to people of diverse genders, sexualities and intersex status. Twenty10 acknowledges that the nuanced differences in identities and experience can never be fully reflected in an acronym.

At Twenty10 our use of language is guided through ongoing critical reflection from and by our communities, service users, volunteers, stakeholders and staff.

Our current language describes people of diverse genders, sexualities and/or intersex status, including but not limited to lesbian, gay, genderqueer, bisexual, trans*, transgender, intersex, queer, questioning, asexual and more, LGBTIQA+. For an explanation of each identity, see our Resources Library.

We acknowledge that the LGBTIQA+ acronym reflects Western understandings and privilege.

Despite our best intentions, we are often better at recognising some identities than others. Many minority identities and individuals are erased, often unintentionally.

This can include but is not limited to Brotherboys and Sistergirls, those with fluid or non-binary identities, those who do not use identity labels, those in regional, rural and remote areas, and those who identify as cisgender and heterosexual but may have intersex status or a trans* history.

We strive to continue to challenge our own and other’s assumptions and to continue to re-evaluate our language as our communities continue to evolve.

Support the work of Twenty10 incorporating GLCS NSW

LGBTIQA young person says thankyou to donors and supporters of Twenty10 inc. GLCS NSW.

Make a Donation

By donating, you can be confident that your money will be used to directly improve the lives of vulnerable or marginalised LGBTIQA+ people.

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Easy Fundraising Ideas

Whether fundraising by yourself or with friends, at school or at work, you can make a difference. It’s fun and effective.

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Leave a Gift in Your Will 

Help us fulfill our vision and create opportunities for future generations by leaving a bequest in your will.